Hyper Uses AI to Revolutionize Non-Emergency Police Calls

Hyper, a Canadian startup, is revolutionizing the way non-emergency police calls are handled by utilizing artificial intelligence. The company has developed an AI-powered voice agent that effectively triages incoming non-emergency calls, significantly reducing the burden on 911 operators.

According to the Globe and Mail, this AI system is currently in use or being piloted across various locations in Ontario, Manitoba, and the United States. Hyper's co-founder and CEO, Ben Sanders, emphasized that the goal is not to handle every non-emergency call but to alleviate as many as possible, thereby saving valuable time for operators who are required to respond to emergency situations.

The AI can manage up to 65 percent of non-emergency calls, allowing operators to focus on critical issues. Hyper's system handles a range of scenarios including minor vehicle collisions, thefts, noise complaints, and lost items.

The AI can record information to fill out necessary forms, inform callers about next steps, and escalate more complex issues to live operators. Hyper officially launched its AI system at the Halton Regional Police Service, where the bot, named Sara, operates 24/7.

Staff members have reported that having Sara in place has helped streamline call management, reducing wait times significantly. The software's implementation has been well-received, even as some callers initially struggled with the transition from speaking to a human operator to interacting with an AI.

The Winnipeg Police Service is also testing Hyper's AI, aiming to replace their outdated phone system, with early reports indicating a decrease in call hang-ups. Hyper has successfully completed over 10,000 calls in a single month, showcasing the system's growing effectiveness and acceptance.

The startup has secured funding, raising over six million US dollars in a seed round to further its development and deployment. As AI technology becomes more integrated within public services, Hyper is positioned to expand its reach and refine its capabilities, enhancing operational efficiency in law enforcement.

According to Ripple Ventures founder Matt Cohen, the focus on niche applications of AI, like Hyper's approach, is indicative of a broader trend in technology development. Hyper's unique specialization within the AI landscape underscores the potential for similar innovations in public safety and emergency response systems.